Privacy Policy
Last Updated: January 15, 2025
At silaronvepq, we're serious about protecting your privacy. This isn't just about compliance – it's about respecting your trust when you share information with us.
We've written this policy in plain English because legal jargon helps no one. If something's unclear, reach out. We're here to answer questions.
Who We Are and What This Covers
silaronvepq operates from 3/7 Central Dr, Burleigh Heads QLD 4220, Australia. We help startups secure funding and build sustainable business models. This policy explains how we handle information when you use our platform, attend our events, or reach out for guidance.
We operate under Australian Privacy Principles (APPs) outlined in the Privacy Act 1988. These principles guide everything we do with your data.
Information We Collect
Let's be direct about what we gather and why. We don't collect data for the sake of it – every piece serves a purpose.
Contact Details
Name, email, phone number, and business address. We need these to communicate with you and deliver our services effectively.
Business Information
Company name, industry sector, funding stage, and business goals. This helps us tailor our guidance to your specific situation.
Financial Data
Revenue figures, funding history, and financial projections you share with us. Essential for providing accurate fundraising advice.
Usage Information
How you interact with our platform, pages visited, and features used. This helps us improve our services and user experience.
How We Collect This Information
Most information comes directly from you when you create an account, submit forms, or contact us. Some data is collected automatically through cookies and similar technologies when you use our website.
We also collect information during consultations, events, and program applications. If you provide references or testimonials, we collect that with your explicit permission.
How We Use Your Information
Everything we collect serves specific purposes. Here's what we do with your data:
- Provide fundraising guidance and connect you with potential investors
- Deliver educational content through our learning programs and resources
- Process event registrations and send program updates
- Improve our platform based on user behaviour and feedback
- Send relevant industry insights and funding opportunities you might find valuable
- Comply with legal obligations including financial regulations
- Protect against fraud and maintain platform security
- Conduct research to better understand startup funding challenges
Marketing Communications
We'll send you updates about programs, events, and resources that might help your fundraising journey. You can opt out anytime – there's an unsubscribe link in every email. Opting out won't affect essential service communications.
Sharing Your Information
We're selective about who sees your data. Your information stays with us unless there's a good reason to share it – and we'll always explain those reasons.
When We Share
We share information with service providers who help run our platform – payment processors, email systems, and hosting services. These companies are bound by strict confidentiality agreements and can only use data for specified purposes.
If you're seeking funding, we may share relevant business information with investors you've expressed interest in connecting with. We always get your permission first.
Legal requirements sometimes force our hand. If authorities request information with proper legal backing, we're obliged to provide it. We'll notify you when possible unless legally prohibited.
What We Don't Do
We don't sell your data to third parties. Period. We don't rent contact lists or share information with marketing companies. Your details aren't currency for us.
International Data Transfers
Our servers are primarily located in Australia, but some service providers operate internationally. When data leaves Australia, we ensure adequate protections are in place through standard contractual clauses or Privacy Shield frameworks.
Cloud storage providers may process data in multiple locations. We choose vendors carefully and verify their security practices meet Australian standards.
Data Security
We take security seriously because your business information is sensitive. Here's how we protect it:
| Security Measure | What It Means |
|---|---|
| Encryption | All data transmitted to and from our platform uses TLS encryption. Sensitive data at rest is encrypted using industry-standard protocols. |
| Access Controls | Only authorized staff can access your information, and only when necessary for their role. We maintain detailed access logs. |
| Regular Audits | We conduct quarterly security reviews and annual third-party audits to identify potential vulnerabilities. |
| Incident Response | We have protocols for detecting and responding to security breaches. You'll be notified within 72 hours if your data is compromised. |
No system is completely secure. We're honest about that. But we invest heavily in protecting your information and staying current with security best practices.
Your Privacy Rights
Australian privacy law gives you substantial control over your information. Here's what you can do:
Access Your Data
You can request a copy of all personal information we hold about you. We'll provide it in a readable format within 30 days.
Correct Inaccuracies
If information we hold is wrong or outdated, let us know. We'll update it promptly and notify anyone we've shared it with if necessary.
Request Deletion
You can ask us to delete your personal data. We'll comply unless we have legal obligations to retain it, like financial records for tax purposes.
Restrict Processing
You can limit how we use your information in certain circumstances, such as while disputing data accuracy.
Object to Processing
If we're processing data based on legitimate interests rather than consent, you can object. We'll stop unless we have compelling reasons to continue.
Data Portability
You can request your data in a machine-readable format to transfer to another service provider.
Withdraw Consent
Where we process data based on your consent, you can withdraw it anytime. This won't affect the lawfulness of processing before withdrawal.
How Long We Keep Your Data
We don't keep information longer than necessary. Retention periods vary based on data type and legal requirements.
Typical Retention Periods
Active account data: Retained while your account is active and for two years after account closure. Financial records: Seven years as required by Australian tax law. Marketing data: Until you unsubscribe or request deletion. Event registrations: Three years after the event. Communication logs: Two years for service improvement purposes.
After retention periods expire, we securely delete or anonymize data. Anonymized data used for research contains no personally identifiable information.
Cookies and Tracking
Our website uses cookies to function properly and improve your experience. Some are essential – the site won't work without them. Others help us understand how people use our platform.
Types of Cookies We Use
Essential cookies keep you logged in and remember your preferences. Analytics cookies show us which pages are useful and which need improvement. We use aggregated data that doesn't identify individuals.
We don't use advertising cookies or third-party tracking for marketing purposes. Your browser settings let you control cookie preferences, though blocking essential cookies may limit functionality.
Third-Party Links
Our platform includes links to external websites – investor platforms, partner resources, industry publications. We're not responsible for their privacy practices.
Before sharing information with linked sites, check their privacy policies. Different organizations have different standards, and we can't control their data handling.
Children's Privacy
Our services target adults running or building businesses. We don't knowingly collect information from anyone under 18. If we discover we've inadvertently gathered data from minors, we'll delete it immediately.
Changes to This Policy
Privacy practices change as technology and regulations advance. We update this policy periodically to reflect new practices or legal requirements.
Significant changes will be communicated via email and prominently displayed on our website for at least 30 days. Continuing to use our services after changes take effect means you accept the updated terms.
We maintain archived versions of previous policies. Contact us if you need to review earlier versions.
Making Complaints
If you're concerned about how we've handled your information, talk to us first. Most issues can be resolved through direct conversation.
If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC). They're the federal authority overseeing privacy matters.
Contact OAIC at enquiries@oaic.gov.au or visit their website at oaic.gov.au for complaint procedures.
Questions About Privacy?
We're here to help clarify anything about how we handle your information. Reach out through any of these channels: